Vehicular Fortitude Part 2

We just got back from getting the car fixed (and a little holiday shopping, but that's a tale for a different entry).

It wasn't as bad as it could have been.

I went in expecting to pay over $1000 to fix the windows, including parts and labor. They offered us an experiment. The correct way to fix the car was to fork over $1k and have them install 2 new window motor assemblies. The motors themselves were fine. It was the plastic guides that broke, but for the model of car I drive, Saturn doesn't make just the plastic guide.

It turns out that the plastic guide for my car is sufficiently similar to the plastic guide for a different model, which can be ordered. So, for about $450 they installed 2 new plastic guides. So far the windows work fine. Of course, the motors may die tomorrow, but that's the risk we were willing to take.

So, Saturn gets a big thumbs up this time around for going the extra mile.

There was also one small problem.

When we got our car back, we noticed several new scratches on both doors. So, I grabbed the guy we'd been talking to and complained. Not a lot of complaints mind you, because he had saved me $500, but still, I don't expect the car to be damaged when I get it back from being repaired.

Anyway, I'm taking the car back in this week and the guy we talked to promised to get someone to try and do something about the new scratches.

All in all, it was a good experience. I wish the car hadn't been scratched up, but really, I can't complain too much.